Browsing guidance

The guidance finder uses broad choices such as nation, landlord topic and property type. Those choices appear in the page address so you can bookmark or share the route. The finder does not ask for a property address, postcode, tenancy details, documents or notes.

Topics saved on one device

If you save guidance in your browser, the list can include your chosen nation, rental task and broad property type, the official pages shown for that route, selected topics and council pages, and the last update list you saw. It stays on that device unless you later choose to add it to a signed-in account. You can download or clear the list.

Property records on your device

The local property organiser saves your example records, tasks and record references in this browser. These records stay separate from your signed-in account and do not sync between devices.

The evidence assessment also uses the property and tenancy facts, dates, amounts and reference codes you enter. Use only the property and tenancy facts, dates, amounts and opaque reference codes needed for the assessment; do not enter names, addresses or document contents. The assessment runs in your browser. Complyard does not send these inputs to its account or email services.

Saved inputs are kept in this browser’s local storage. Unsaved edits may be retained in temporary tab storage or only on the current page so you can recover them after an interrupted save. They are not assessed until saved. Closing the tab may remove the recovery copy; Cancel edits removes it when the browser allows.

Complyard does not encrypt these records or downloaded backups. Someone with access to your browser profile or files may be able to read them.

Calendar files include the property label, checked dates and the explanation for each date. They are unencrypted. Sharing or importing a file can make those details available to other people or services.

You can download a backup or clear the local workspace using its controls. Keep any downloaded copy private and delete it yourself when no longer needed. Clearing the workspace does not delete files you downloaded. Clearing this site’s browser data removes stored records and recovery copies. Unsaved inputs may remain on an open page; use Cancel edits and close the page when finished. Browsers can also remove local data themselves. A request to keep browser storage persistent does not provide an online backup.

Your optional free account

Clerk handles the email address, sign-in checks, sessions and account-security information needed to open the account. Complyard keeps an opaque account link, up to twenty saved guidance routes, five topics, fifteen council pages and the last public update list you marked as seen. A saved route records the chosen nation, rental task, broad property type, ordered official page identifiers and the source-list release in use when you saved it. Complyard does not copy your email into this saved-guidance record.

This information is used to provide the account you request. Necessary service protection, fraud prevention and fault diagnosis are used for the legitimate interest of keeping Complyard secure and reliable. The account list is not used for advertising, marketing or a property profile.

Optional guidance emails

Email information updated 11 October 2026

If you choose guidance emails, we use your verified email address, the official guidance you follow and your chosen frequency to send updates about human-reviewed changes after you confirm. Creating an account does not subscribe you.

You can stop these emails using the link in an email or your account’s email settings. They contain information about the guidance you follow, with no advertising or sales reuse. We do not track whether you open them or click their links.

We rely on your consent to send these optional emails. We rely on our legitimate interests to keep the minimum records needed to respect withdrawal, avoid duplicate emails and safely resolve a send whose outcome is uncertain.

We keep your subscription choices, confirmation and withdrawal records, and the minimum email history needed to honour your choice and avoid sending the same update again. If a send has an uncertain outcome, we keep enough information to resolve it safely. We review these records when confirmation expires, you stop emails or an uncertain send is settled, and remove information that is no longer needed.

Closing your account removes its email subscription records from the active service. Our saved-guidance recovery copies do not include email consent, and restoring saved guidance does not subscribe you again. The email-history download contains your settings and send history; you can contact us for access to other personal information we hold.

Website delivery and necessary cookies

Vercel hosts the website and may process ordinary request information such as IP address, browser details, time and requested page to deliver and protect it. Signed-in pages use strictly necessary Clerk cookies to keep a session secure. Complyard does not use advertising trackers, product analytics or marketing cookies.

Service providers and locations

Vercel provides website hosting, Clerk provides account authentication, and Neon provides the PostgreSQL store selected in the AWS London region. These providers act under their published privacy and data-processing terms. Clerk and some provider support or subprocessor activity may involve countries outside the UK, using their published UK transfer safeguards.

Resend sends the confirmation and guidance emails and processes the destination address, message content and delivery information. Resend stores customer data in the United States. Sending from Ireland does not mean all processing or storage stays in the UK or EU. Its published data-processing terms include standard contractual clauses and the UK Addendum; it also participates in the Data Privacy Framework with the UK Extension.

Resend’s Free plan keeps email and log data for 30 days, with backups kept for seven days. Its terms allow up to 90 days to delete remaining customer data after Complyard ends its Resend account. Stopping your emails or closing your Complyard account does not end that provider account or immediately erase all provider copies.

Automated unsubscribe links contain a value that can only stop guidance emails, and it can appear in website request records. The email provider also processes those links as part of the message. A link expiring does not erase these records or other provider copies.

Read Resend’s data-processing terms, retention information and subprocessor list.

Emails you send us

Emails you send to hello@complyard.com pass through Namecheap’s Free Email Forwarding service to the Gmail inbox used for Complyard enquiries. We use your email address and message to handle replies and contact requests.

Namecheap processes and stores forwarding data in the United States. Its support team confirmed that its data-processing agreement covers Free Email Forwarding and that filtering and quarantine logs are kept for two weeks. This period applies to those logs; it does not establish when message content, queued or quarantined messages, or backup copies are deleted. We have not confirmed those periods.

Google receives forwarded messages in Gmail. Google says deletion can be delayed while copies are removed from active and backup systems, and some data may be kept longer for legal or business reasons. Its published policy does not give a date for deleting every copy of a message in this inbox. Stopping guidance emails or closing your Complyard account does not by itself delete your email correspondence or provider copies.

Read Namecheap’s privacy policy and data-processing agreement, and Google’s privacy policy and retention information.

How long information is kept

Account retention information updated 6 October 2026

Your account and saved guidance are kept until you close the account. Closing it removes your saved guidance from the active service and closes your sign-in account.

We keep encrypted recovery copies of account identifiers and saved guidance in private Vercel storage in London for seven days. These copies are used only to recover the service. The key needed to restore them is kept separately from the running website.

We keep a separate record of account closure so a recovery cannot bring back a closed account. It contains the internal account identifier, closure status and timing, not your email address or saved guidance. We remove this record only after closure is confirmed, unfinished saves can no longer restore the account, and all recovery copies that could contain its information have been confirmed removed. If removal cannot be confirmed, we keep the record while we resolve the problem.

If we cannot save that separate closure record, we temporarily cannot complete account closure. We show an error rather than report the account as closed. You can contact us using the address below for help.

Provider recovery copies and security records follow the providers' retention periods. We review inactive accounts and this retention policy at least once a year.

Your choices and rights

You can download the Complyard account list, remove saved items, manage sign-in details and delete the account from My Complyard. You may also ask for access, correction, erasure, restriction or portability, or object to processing based on legitimate interests. Complyard may need to confirm identity before acting on a request.

If a privacy concern is not resolved, you can complain to the UK Information Commissioner's Office.

External websites

Complyard links to government, regulator, legislation and council websites. Their own privacy notices apply after you leave Complyard.

Changes to this notice

The date above will change before Complyard uses information for a materially different purpose. A new purpose such as reminders or marketing would need its own clear choice.

Who is responsible and how to contact Complyard

The data controller is Beshikwashi Ugbe. Privacy and information-rights enquiries can be sent to hello@complyard.com.